Information from the program institutional stakeholders was regularly obtained throughout the year. These stakeholders include the California Department of Alcohol and Substance Abuse, the Los Angeles Department of Mental Health and the Los Angeles Health Department.

Our services are monitored through regular personal communication with the agencies mentioned. Also, through regularly on site unannounced visits and audits by these agencies. In addition we furnish socio-demographic, clinical and programmatic data on all admissions through Los Angeles Participants Reporting System and the MediCal billing system. This system is in compliance with the HIPA regulations.

The NPP Board of Directors receives date on the operation of the clinic at their regular meetings and information on items such as daily admissions and discharges, reimbursement for services, fee collections, and delinquent accounts and accounts receivable.

Input from patients is obtained through two annual client satisfaction surveys. The patients also have the right and opportunity to file grievances if they are dissatisfied with any aspect of the program. Policies to properly handle these grievances are documented in the NPP Policies and Procedures Manual. Other activities are also scheduled to obtain patient input such as the “Women’s Group” Meeting held weekly.

Regarding employees, a Screening Committee has been established to obtain the input of the staff during the initial level of the hiring process for new employees.

Input is regularly obtained from the neighboring businesses and the collaboration of patients. For instance the appearance and lettering in the front of the building was changed and made more attractive at the suggestion.

NPP conducts a “How Are We Doing” survey with consumers. The purpose is to determine the level of acceptability perceived for our service in the community.